Winning Customers’ Hearts for Nine Months 2021, Indosat Ooredoo Continues Growth Momentum with 12.0% Revenue Growth and 22.7% EBITDA Growth YoY

Jakarta, October 28, 2021 - Indosat Ooredoo (“the Company”) today announced a strong set  of financial results for the nine months of the year, ending September 30, 2021.   

President Director and CEO of Indosat Ooredoo, Ahmad Al-Neama, said: “The execution of  our  transformation  strategy  continues  to  lead  Indosat  Ooredoo  in  sustaining  its  growth momentum and delivering excellent financial performance. In the nine  months of the year, our revenue growth trajectory continued to outperform the industry. Yet again, we delivered strong  EBITDA  performance,  which  grew  almost  twice  as  fast  as  revenue.  We  continue  to provide  outstanding  network  performance  and  digital  services  to  our  loyal  customers.  The growing customer trust has led to a strong customer base growth over the last nine months. We thank our customers and all stakeholders for the continued support to Indosat Ooredoo.” 

In the nine months of 2021, Indosat Ooredoo’s total revenue increased by 12.0% year-on-year (YoY)  to  IDR  23  trillion.  Cellular  revenue  rose  by  10.3%  YoY  to  IDR  18.8  trillion.  EBITDA increased  22.7%  YoY  to  reach  IDR  10.4  trillion  in  the  nine  months  of  the  year  due  to  a combination of top-line growth and a continued focus on operational cost efficiencies. These helped deliver EBITDA margin growth of 4.0 ppt YoY, to 45.1%. Indosat Ooredoo also recorded a net profit of IDR 5.8 trillion. 

Indosat Ooredoo also recorded 62.3 million happy and engaged customers in the nine months of 2021, an increase of 3.2% YoY. 4G data users grew to 43 million, an increase of 27% YoY. Average Revenue per User (ARPU) increased by 7.9% YoY to IDR 34.2 thousand, driven mainly by robust growth in data traffic which rose 39.2% YoY.

During Q3 2021, Indosat Ooredoo announced the launch of commercial 5G services in Jakarta and Surabaya, following the first launch of 5G in Solo back in June 2021. 5G service is the next step in bringing world-class digital experiences to people in Indonesia, as aligned with Indosat Ooredoo’s commitment to be at the forefront of Indonesia’s 5G revolution.  

During the quarter Indosat Ooredoo also continued its 4G network coverage expansion across the  country,  bringing  4G/LTE  services  to 124 remote  villages  in  Aceh,  Sumatra,  Kalimantan, and Sulawesi. The network deployment is part of the company’s commitment to supporting the Government’s program to fulfill 4G coverage throughout Indonesia and deploying 4G/LTE service across  645  remote villages  by  2022.  In  the nine  months  of 2021,  Indosat Ooredoo’s total BTS reached almost 126 thousand with a total of more than 70 thousand 4G BTS. 

The success of Indosat Ooredoo’s transformation strategy and its outstanding performance was recognized by several major international business awards during the quarter. Notably, Indosat Ooredoo was named the global ‘Telecommunications Company of the Year’ at  this year’s Stevie International Business Awards. At  the  same  time,  Ahmad  Al-Neama  was  also awarded  the  Gold  Stevie  for  the  ‘Executive of the Year –  Telecommunications’  category  in recognition  of  his  strong  commitment  to  good  governance,  innovation,  and  employee engagement, welfare, and development.  

 “During the third  quarter,  we  continued  to  expand and  strengthen  our  network  to  connect more  customers  across  Indonesia, even in remote  areas. We  launched 5G  services  in  more cities helping to transform Indonesia into a 5G-capable nation. And we continued to bring the very  best  digital  technologies  and  products  to  our  customers  in  strategic  partnership  with some of the world’s leading technology companies. We are fully committed to supporting the Government’s agenda to  turn  Indonesia  into  a  digital  powerhouse  in  the  region,” Ahmad concluded.

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